Returns, Replacements & Refunds.
Something not right? We’ll deal with it clearly and fairly. Report a damaged, faulty or incorrect item, or request a return within 30 days of delivery.
If We Got It Wrong.
If your item arrives damaged, faulty, misprinted or in the wrong size or colour because of an error with your order, that’s on us. We’ll put it right.
- The fix: Depending on the circumstances and your statutory rights, we’ll provide a full refund, free replacement or another appropriate remedy. If you choose a replacement and a suitable replacement is unavailable, we’ll issue a full refund.
- The cost: £0.00. We cover the reasonable cost of resolving the issue.
- When to contact us: Please report the issue within seven days of delivery where possible so we can resolve it quickly. This does not affect your statutory rights.
- What we need: Your order number and a clear photograph or other reasonable evidence showing the problem.
In most cases, you will not need to return a damaged, faulty, misprinted or incorrect item.
If You Change Your Mind.
Ordered the wrong size or decided the item is not for you? We accept change-of-mind return requests within 30 days of delivery.
Once your return has been received and checked, or acceptable evidence that it has been sent back has been provided where applicable, you can choose:
- Store credit: We’ll email you a credit code for the full item value, ready to use towards another MMH order.
- Refund to your original payment method: We’ll return the full item value to the payment method used when ordering. Banks typically take 5–10 working days to display the funds after we release them.
Return cost: You are responsible for return postage on change-of-mind returns. Please obtain proof of postage and use a tracked service where possible.
We refund the full item price. Any amount paid for a delivery upgrade above our standard free delivery service is non-refundable unless the law requires otherwise.
Costs & Timings.
- Damaged, faulty or incorrect order: £0.00.
- Change-of-mind return: Customer pays return postage.
- Return request window: Within 30 days of delivery.
- Estimated UK return postage: Approximately £4–£10, depending on parcel weight and carrier.
- Estimated EU return postage: Approximately £7–£12, depending on parcel weight and carrier.
- Refund processing: No later than 14 days after we receive the returned item or acceptable evidence that it has been sent back, where applicable.
- Bank processing: Usually 5–10 working days after the refund is released.
Return Requirements.
Change-of-mind returns must meet the following conditions:
- The return must be requested within 30 days of delivery.
- You may inspect or try on the garment as you would in a shop.
- The garment must not be worn beyond trying it on, washed, altered or damaged.
- The item must be returned in its original condition.
- You are responsible for the cost of return postage.
- Please obtain proof of postage and use a tracked delivery service where possible.
- Keep your postage evidence until the return has been completed.
We may withhold the refund until we receive the returned item or acceptable evidence that it has been sent back. If the parcel does not arrive and no acceptable evidence of return can be provided, we may be unable to issue the refund.
Start Your Request.
Complete the form below with your order details and we’ll email you with the next steps. The form is the quickest way to provide everything we need, but you may also request a return or cancel an eligible order by emailing us or providing another clear statement.
Please wait for our return instructions before sending anything back.
What Happens Next?
- Submit your request. Tell us what happened and provide the relevant order details.
- We review it. We’ll email you with clear instructions on what to do next.
- Return the item if required. For change-of-mind returns, obtain proof of postage and use a tracked service where possible.
- Replacement, credit or refund. We’ll complete the agreed resolution after the request is approved, the returned item is received or acceptable evidence of return is provided, where applicable.
Made to Order, Not Overproduced.
Every MMH garment is produced specifically for the order rather than held as excess finished stock.
This reduces unnecessary production and means the cost of free change-of-mind returns is not built into every garment price. Customers therefore cover return postage when returning an item they no longer want.
If an item arrives damaged, faulty or incorrect, we cover the reasonable cost of putting it right.