Returns, Replacements & Refunds.
Something not right? We’ll deal with it clearly and fairly. Report a damaged, faulty or incorrect item, or request a return within 30 days of delivery.
If We Got It Wrong.
If your item arrives damaged, misprinted, or in the wrong size or colour because of an error with your order, that’s on us. We’ll put it right.
- The fix: We’ll arrange a free replacement. If a suitable replacement is unavailable, we’ll issue a full refund.
- The cost: £0.00. We cover the cost of resolving the issue.
- When to contact us: Please report the issue within seven days of delivery so we can resolve it quickly. This does not affect your statutory rights.
- What we need: Your order number and a clear photograph showing the problem.
In most cases, you will not need to return a damaged, misprinted or incorrect item.
If You Change Your Mind.
Ordered the wrong size or decided the item is not for you? We accept change-of-mind returns within 30 days of delivery.
Once your return has been received and checked, you can choose:
- Store credit: We’ll email you a credit code for the full item value, ready to use towards another MMH order.
- Refund to your original payment method: We’ll return the item value to the payment method used when ordering. Banks typically take 5–10 working days to display the funds after we release them.
Return cost: You are responsible for tracked return postage on change-of-mind returns.
We refund the full item price. Any paid delivery upgrade above our standard free delivery service is non-refundable.
Costs & Timings.
- Damaged, faulty or incorrect order: £0.00.
- Change-of-mind return: Customer pays tracked return postage.
- Return window: Within 30 days of delivery.
- Estimated UK return postage: Approximately £4–£10, depending on parcel weight and carrier.
- Estimated EU return postage: Approximately £7–£12, depending on parcel weight and carrier.
- Refund processing: No later than 14 days after we receive the returned item or evidence that it has been sent back.
- Bank processing: Usually 5–10 working days after the refund is released.
Return Requirements.
Change-of-mind returns must meet the following conditions:
- The return must be requested within 30 days of delivery.
- The item must be unworn, unwashed and unused.
- The item must be returned in its original condition.
- The parcel must be sent using a tracked delivery service.
- You are responsible for the cost of return postage.
- You must keep your tracking information until the return has been completed.
We cannot issue a refund for a return that is lost in transit without valid tracking information.
Start Your Request.
Complete the form below with your order details. We’ll review your request and email you with the next steps.
Please wait for our return instructions before sending anything back.
What Happens Next?
- Submit your request. Tell us what happened and provide the relevant order details.
- We review it. We’ll email you with clear instructions on what to do next.
- Return the item if required. Change-of-mind returns must be sent using a tracked service.
- Replacement, credit or refund. We’ll complete the agreed resolution after the request is approved or the returned item has been received and checked.
Made to Order, Not Overproduced.
Every MMH garment is produced specifically for the order rather than held as excess stock.
This reduces unnecessary production and means the cost of free change-of-mind returns is not built into every garment price. Customers therefore cover tracked return postage when returning an item they no longer want.
If an item arrives damaged, faulty or incorrect, we cover the cost of putting it right.