Shipping & Delivery.
Made to order. Shipped with care. Standard tracked delivery is included with every order. Paid Economy and Express upgrades may be available, with prices and estimated delivery dates shown before payment.
Shipping at a Glance.
- Standard tracked delivery: Free on every order.
- Faster delivery: Paid Economy and Express options may be available at checkout.
- Made to order: Production takes place before your order is dispatched.
- Delivery estimate: Shown at checkout before you pay.
- Tracking: Sent by email once your order leaves production.
Made After You Order.
MMH garments are produced specifically for each order rather than held as excess finished stock.
Orders are routed through a global production network, with fulfilment placed as close to the delivery address as stock, capacity and product availability allow.
This approach reduces unnecessary overproduction and can shorten the distance an order needs to travel.
Processing Your Order.
Production begins after your payment has been confirmed.
- Order confirmed: You’ll receive an email confirming that we have received your order.
- Production: Your garment is printed and prepared specifically for you.
- Dispatch: Tracking is sent once the parcel has been handed to the delivery carrier.
Because every item is made to order, production time applies before the parcel begins its journey.
Delivery Options & Costs.
- Standard tracked delivery: £0.00. Included automatically with every order.
- Economy delivery: A paid faster option that may be available depending on the destination and order.
- Express delivery: The fastest available paid service where supported.
Any paid delivery option is calculated at checkout using the contents of your order and delivery address. You will see the full price before completing payment.
When Will It Arrive?
Your estimated arrival date is shown at checkout before payment and confirmed with your order.
The estimate includes both:
- Production time: The time needed to print and prepare your order.
- Transit time: The time needed for the carrier to deliver your parcel.
Delivery times can vary according to the garment, order size, production location, destination and selected delivery service. The estimate shown for your specific order takes priority over general delivery times.
Tracking Your Order.
We’ll email you a tracking link as soon as your order has been dispatched.
Tracking information can take up to 48 hours to update after the dispatch email is sent. This does not normally mean the parcel has stopped moving.
Orders containing multiple items may occasionally arrive in separate parcels. Where tracking is available, you’ll receive the relevant details for each shipment.
International Delivery.
We use a global production network and aim to fulfil orders close to their delivery destination wherever possible.
Stock availability, production capacity or logistical requirements may occasionally mean that an order is produced in another country.
Where an international shipment is subject to customs duties or import taxes, these charges are set by the destination country and may be payable by the recipient unless they were included at checkout.
Delays, Missing Parcels & Delivery Issues.
Weekends, public holidays, severe weather, carrier disruption and customs processing can occasionally delay an order.
Please contact us if:
- The latest estimated delivery date has passed.
- Your tracking has stopped updating for an extended period.
- Your parcel is marked as delivered but has not arrived.
- Your order arrives damaged or incorrect.
Include your order number and delivery address. We’ll investigate with the production or delivery partner and explain the next step.
Looking for Returns or Replacements?
Changed your mind or received something damaged, misprinted or incorrect? Read the full policy and submit your request through our returns page.